Looking to build your career in the banking sector? IDFC FIRST Bank is inviting applications for the position of Customer Service Executive at its Rewa, Madhya Pradesh branch. This opportunity is ideal for graduates, MBA freshers, and experienced banking professionals who are passionate about delivering outstanding customer service and growing their careers in retail banking.
Job Details
Job Title: Customer Service Executive
Business Unit: Retail Banking
Department: Branch Banking
Location: Rewa, Madhya Pradesh
Job Overview
As a Customer Service Executive, you will play an important role in providing excellent banking services to customers while supporting the branch in achieving its business objectives. You will assist customers with their banking needs, promote suitable financial products, and ensure a smooth and satisfying banking experience.
This role offers excellent learning opportunities for fresh graduates while allowing experienced professionals to enhance their banking expertise in a fast-paced environment.
Roles and Responsibilities
- Build and maintain strong relationships with branch customers.
- Promote Current Accounts, Savings Accounts, Fixed Deposits, and other banking products.
- Identify customer requirements and recommend suitable financial solutions.
- Support cross-selling of insurance, investment, and loan products.
- Assist customers with account opening, documentation, and service requests.
- Resolve customer queries quickly while maintaining high service standards.
- Ensure compliance with KYC, AML, and all regulatory banking guidelines.
- Maintain accurate customer records and transaction documentation.
- Generate referrals from satisfied customers to support business growth.
- Work closely with the branch team to achieve monthly business targets.
Key Performance Indicators
- Customer satisfaction and service quality.
- Growth in CASA deposits.
- Successful cross-selling of banking products.
- Achievement of assigned sales and relationship goals.
- Compliance with internal banking policies and regulatory requirements.
Eligibility Criteria
Education
- Graduate in any discipline from a recognized university.
- MBA candidates are preferred but not mandatory.
Experience
- 0–3 years of experience in banking, financial services, or customer service.
- Fresh graduates and MBA freshers from Rewa are encouraged to apply.
Industry
- Banking
- Financial Services
- BFSI
Required Skills
- Excellent communication and interpersonal skills.
- Customer-first attitude.
- Basic knowledge of banking products and financial services.
- Ability to work in a target-oriented environment.
- Strong problem-solving and relationship management skills.
- Good computer and digital banking knowledge.
Why Join IDFC FIRST Bank?
- Excellent career growth opportunities.
- Professional training and skill development.
- Friendly and collaborative work environment.
- Attractive salary with performance-based incentives.
- Exposure to modern retail banking operations.
- Opportunity to work with one of India’s fastest-growing private sector banks.
Who Should Apply?
This opportunity is suitable for:
- Graduate freshers looking for their first banking job.
- MBA freshers seeking a career in retail banking.
- Banking professionals with customer relationship experience.
- Candidates interested in sales, customer service, and relationship management.
Start Your Banking Career Today
If you’re looking to build a rewarding career in retail banking, the Customer Service Executive position at IDFC FIRST Bank in Rewa, Madhya Pradesh offers an excellent opportunity. Whether you’re a fresher or an experienced professional, this role provides the chance to develop your skills, serve customers, and grow within one of India’s leading private sector banks.